"The driver was 15 minutes late after apparently going to the wrong hotel. I called the office, was expecting then to call me back, but I had to call again for the controller to tell me that the driver had gone to the wrong hotel."
"The driver was 15 minutes late after apparently going to the wrong hotel. I called the office, was expecting then to call me back, but I had to call again for the controller to tell me that the driver had gone to the wrong hotel."
"When we came back, the same journey was £3 cheaper."
"Took a long time to find the driver at the drop off terminal carpark and was not really informed where I was to meet the driver before hand."
"Plane landed thirty minutes early, but driver was already at the airport and we found each other easily. Nice bloke and a good and safe driver. Excellent service. "
"The car did not arrive on time and when I contacted Kings Langley Cars they initially said that I did not have a booking. We eventually made it to our destination with 5 minutes to.spare. Not happy!"
"Excellent service would recommend"
"Excellent service, gave me peace of mind to know that my daughter was safely taken to school and on time. Thank you."
"Driver never turned up. Called Kings Cabs and they knew nothing of the booking. What a shambles. Late for my appointment as had to make alternative arrangments.
Never again"
"First time i have used this service,,,very pleased...easy on-line booking, driver arrived on time....will definately use this service again...would recommend."
"Car was dirty inside and the driver took a longer and unnecessary route "
"Very good. Many thanks."
"Excellent communication, on time, great service "
"Altough the driver came on time I feel that he lacked communication skills and was not able to fully understand what he was saying.
For a professional service which is what i have received in the past form your company I think this driver in particular was not well dressed and NOT friendly at all. He did not say a word during the whole journey and possibly this was because of his lack of English language? Neither I think was he capable of responding to text messages which I sent him.
My other complaint was that the car looked a bit old and ragged and this has not been the same in the past when the cars have been fairly new and very clean.
If you want people to continue using your service you need to improve on above aspects.
Also, a friend who used another service had a system where he was sent an email which was sophisticated and even had the drivers photo and car details on it. Perhaps you can look into this to keep yourself in line with your competition?"
"Very nice person. Excelente service!!
Perfect. "
"Driver was on time and drove sensibly, car was clean and tidy - overall a good experience"
"The driver was 15 minutes late after apparently going to the wrong hotel. I called the office, was expecting then to call me back, but I had to call again for the controller to tell me that the driver had gone to the wrong hotel."
"The driver was 15 minutes late after apparently going to the wrong hotel. I called the office, was expecting then to call me back, but I had to call again for the controller to tell me that the driver had gone to the wrong hotel."
"When we came back, the same journey was £3 cheaper."
"Took a long time to find the driver at the drop off terminal carpark and was not really informed where I was to meet the driver before hand."
"Plane landed thirty minutes early, but driver was already at the airport and we found each other easily. Nice bloke and a good and safe driver. Excellent service. "
"The car did not arrive on time and when I contacted Kings Langley Cars they initially said that I did not have a booking. We eventually made it to our destination with 5 minutes to.spare. Not happy!"
"Excellent service would recommend"
"Excellent service, gave me peace of mind to know that my daughter was safely taken to school and on time. Thank you."
"Driver never turned up. Called Kings Cabs and they knew nothing of the booking. What a shambles. Late for my appointment as had to make alternative arrangments.
Never again"
"First time i have used this service,,,very pleased...easy on-line booking, driver arrived on time....will definately use this service again...would recommend."
"Car was dirty inside and the driver took a longer and unnecessary route "
"Very good. Many thanks."
"Excellent communication, on time, great service "
"Altough the driver came on time I feel that he lacked communication skills and was not able to fully understand what he was saying.
For a professional service which is what i have received in the past form your company I think this driver in particular was not well dressed and NOT friendly at all. He did not say a word during the whole journey and possibly this was because of his lack of English language? Neither I think was he capable of responding to text messages which I sent him.
My other complaint was that the car looked a bit old and ragged and this has not been the same in the past when the cars have been fairly new and very clean.
If you want people to continue using your service you need to improve on above aspects.
Also, a friend who used another service had a system where he was sent an email which was sophisticated and even had the drivers photo and car details on it. Perhaps you can look into this to keep yourself in line with your competition?"
"Very nice person. Excelente service!!
Perfect. "
"Driver was on time and drove sensibly, car was clean and tidy - overall a good experience"
